Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. I live and work in Quintana Roo and I dont have IFE. Each park has its own price for the photos pass. The chart reflects the cheapest Middleton hotel for each day and each star rating category. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. I will not repeat everything that has already been said. It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. !DO not buy the photo package!!!!!!!! By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB.

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. This option is valid only in Mexico. Enter the heart of the Mayan jungle. The download code is valid for 30 calendar days from the date of purchase. Enjoy perks like free continental breakfast and free train station pick-up. I'm allergic to gluten, is there anything I can eat at the restaurants? My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. How do I open the ZIP file when I download multiple photographs? If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. My hotel is not available for pickup, although I chose transportation to the parks. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. Clear editor. If you visited our Parks: foto@xcaret.com - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. BUY THE PHOTO PASS! You can download as many times as you need to while the code is valid. Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. (01152) 55 4163 7327 Promotion valid only on websites and Customer Service Centers. Their eco-integrating design and premium amenities make them unique. Traveling on business? Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. What types of files are the photos that are downloaded? How do you remove the watermark from the photos? Everything is close you dont have to move your car at all. Due to the nature of the product we offer, you always have the possibility to view the photos. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). What should I do? Some activities call for physical strength. 282. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Does the ticket include snorkel gear or should I bring my own? ALL-FUN INCLUSIVE . Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Everything about the hotel was excellent. !My family and I stayed at this hotel for 6 nights. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. They did an AMAZING job with the photos at all 5 parks . Mexico: 998-883-3143. . Omni Boston Hotel at the Seaport. Advanced purchase discounts may vary depending on booking date and dates of stay. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. I have sent multiple difference emails requesting assistance with no response. For more information, please consult our list of products and services found in the price list section of our website. Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? Pick up at the airport could not have been easier. We can provide it to you if you have your purchase receipt. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. By continuing to browse the site, you agree to the use of cookies. 2.- A list of the albums that are included in your package will be displayed. Xenses Admission; Tour Tulum-Xenses; Save more. 282. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. If you visited our Parks: foto@xcaret.com Is it possible to participate in these activities if I have heart problems? The minimum age allowed in Xplor Fuego is five years old. Where I can store my personal belongings? Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? I can see them but they all say sample on the and not able to download. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. Carretera Chetumal-Puerto Jurez, Km. My package also expires in a few days. It was prompt and comfortable. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. We had zero issues with arrival. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. Prices are the average nightly price provided by our partners and may not include all taxes and fees. There is no limit to how many photos you take and you can then purchase access to download these images. Copyright Experiencias Xcaret Hotel S.A.P.I. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. What is the price admission to Xplor Fuego for children? and was unfortunately put in a bed with 2 queens. Most activities involve water and your camera might get wet. But we purchased the photo package 2 parks & the hotel. *MSI only with participating cards (banks) issued in Mexico. How do I find and download the photos from the website? Chetumal-Puerto Juarez Highway KM, Km. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. Official ID of the visitor on the reservation (original). If you want to check our current promotions, visit here. Sorry, the tickets for any of our attractions are not transferable. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. Are there discounts for teachers or students? We are sorry but no. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. Sol (PEN): Visa, Mastercard, Diners and JCB. Other small things that kind of irked me were: our toiletries never got refilled. Traveling on business? For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Yes the resort is beautiful and access to the parks is great. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. Due to the nature of the product we offer, you always have the possibility to view the photos. Each park has its own price for the photos pass. Paste as plain text instead, Yes. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. Simply click on foto@xcaret.com and choose one of the options to search your photos. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). We use own and third-party cookies to improve your experience on our website. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. We dont recommend the use of flip-flops or Crocs. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. Does admission include transportation service? Packages and Xperience Passports cannot be cancelled and will not be refunded. Solidaridad, Quintana Roo, Mexico. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. more. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. Col. Centro, Playa del Carmen. If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. However, we would appreciate if you could inform us about the exact date you will visit the park. DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. Copyright Experiencias Xcaret Hotel S.A.P.I. Is there any type of refund and/or cancellation? Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). Changes are not permitted on the day of your visit. Chetumal-Puerto Juarez Highway KM, Km. You can post now and register later. *MSI only with participating cards (banks) issued in Mexico. 800 006 FOTO (3686) I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. By continuing to browse the site, you agree to the use of cookies. This hotel features a restaurant, a 24-hour gym, and a bar/lounge. 1.- Enter your download code. Responsive staff. What is the time for pick-up at my hotel and where should I wait? When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. I can see them but they all say sample on the and not able to download. The download code is valid for 30 calendar days from the date of purchase. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. 50 Park Plaza at Arlington Street, Boston, MA, 02116. It is important to bear in mind that most of our activities need constant physical efforts. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. Stalactite River of 430 yards to swim inside ancient caves. Yes, the purchase confirmation can be presented with any of these devices. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. Taxes and fees that are shown are estimates only. What are the necessary physical conditions? Zipcode 77500. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. It was a fantastic location for us. Are the downloaded files of high quality? The download code is valid for 30 calendar days from the date of purchase. it was just my wife and I for her birthday/anniversary. Can I enjoy underground river activity without knowing how to swim? We kind of had two check-ins, as we got there a bit early before our room was ready. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience.