if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. GO LITERALLY ANYWHERE ELSE. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. After being in my new office they are increasing rent by 8.7%. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Regus are not transparent with their pricing. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. We find it very unfair that for this reason you post a very visible, insulting and untrue review. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Regus keeps its policy for payment from customers, only. (Update) Do not delete my post! We pay those as well. Receptionist only can communicate by email, even for the most important things for your business. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It won't go in any direction! Please email me at Lorraine.brule@regus.com with your company name and details. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. October 14 Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. He hung up my phone rather than transferring my call to them. this is absolutely gross and scam. This is a multi-location business. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. 6. Sent numerous emails to account. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. I have been renting an office space at Regus in Kings Hill for over 12m now. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. She promised me that I could get it on October 19 because it took 48 hours. Unacceptable billing practices. DO NOT give them your payment info, DO NOT sign with them. Such companies should not exist. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. I have been renting an office space at Regus in Kings Hill for over 12m now. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Manage your Regus account in one place and make bookings on the move. Build an instant presence wherever you need to be, at prime business locations. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. This will surely increase the credibility of your complaint. Available for as little as a day, or as long as you need. Transparency is very important to us, and all services can be opted in/out through your online account. They said usually they will refund the retainer one month after the lease is over. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Regus lacks personal approach The centre's staff are friendly and helpful. You should receive your refund within 30 days after your end date. I have requested a retainer refund for almost three months. same goes with debt collector from malaysia that emailed me abt 3 months ago. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. BBB is here to help. If you need further help, pleasespeak with our team member who is already in touch with you. I called them again, which procedure took my time for 3 hours. Find out how we combat fake reviews. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Its an automated process. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. They are scammers, and incredibly dishonest. I couldnt see your email address or Regus account reference in your message. Thanks again for your comments which help us improve. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Company CEO: Linda Worthington Regus always emphasized that it keeps its policy. It is IMPOSSIBLE to get them to stop charging. Sandra promised me to escalate my procedure below, however, when could I get it safely? We will then confirm your retainer refund date and amount in return. Our team members have always been in touch with you and worked with you to rectify this matter. We found a responsible person where we inform her about the problem. If it has been longer than 30 days, please get in touch so we can investigate further. That exception is made on the understanding that an additional service retainer is payable. Please email me at Lorraine.brule@regus.com with your company name and details. Regus are not transparent with their pricing. It is clean and smart and well organised. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Best regards,Michelle Spire. They charge an excessive retainer fee. When they try to collect the rent, their speed is very fast. 2023 Trustpilot, Inc. All rights reserved. this is absolutely gross and scam. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This company offers executive suites & office space, virtual offices and meeting rooms. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. This course is a must for every manager who aspires to be a leader and a success in his or her career. Hey Sandra and Regus, just return my retainer back then I would not post anymore! Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. Talk to an expert. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Setting up an automated payment is straight forward and can be done through the online portal. Its an automated process. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. As you did not process this correctly, the agreement continued an additional month. But change is necessary and you as a change manager will be expected to lead from the front. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Our invoices are due on the payment date that is displayed on them. I look forward to receiving more information from you. same goes with debt collector from malaysia that emailed me abt 3 months ago. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Dont lie to customers. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Stay away!! I look forward to receiving more information from you. There is non existent customer service department. Find out how we combat fake reviews. Get Regus can be contacted at (262) 832-3700. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good.