View/download instructions for desktop and laptop, Using an existing account on a desktop or laptop. Plus, most insurance companies require you to rent your equipment for a certain period of time and many require compliance monitoring to protect their investment. December 2022 update on completed testing for first-generation DreamStation devices . We understand that the situation may cause you some anxiety and you may feel uncertain about what to do next. I sent in my DreamStation CPAP device and received a DreamStation 2 CPAP Advanced and I would prefer to have my own device back, Philips Respironics Sleep and Respiratory Care devices, Information for patients, all in one place, Learn how to set-up and use your replacement device . Here is the American Association of Sleep Medicines guidance to sleep physicians and their guidance to patients regarding the recall. Sign up for exclusive news and promotions Easily find information and accessories for all your Philips products. You will be using Bluetooth to transfer your therapy results to the DreamMapper app. If you have any concerns we suggest you contact your durable medical equipment provider or your sleep specialist.Per Philips Respironics, all patients using one of their PAP devices should discontinue use immediately due to the health risks. 2. Philips Respironics is initiating its repair and replacement program in other countries and expects the program to be underway in most markets by the end of September 2021. One of the more complex aspects of the recall has been creating remediation options for all variations of affected devices. With regard to mechanical ventilators, Philips is deploying a permanent corrective action to address the issues described in the recall notification. 2. If your product is eligible for extended warranty, first you need aMyPhilipsaccount. Begin SD data card transfer Once you have successfully logged in, please open the instructions below for specific instructions on how to transfer the data from your current device to DreamMapper. We will continue to provide regular updates to you through monthly emails. The Company may provide a part or all of your personal information to a third party to facilitate the work. Once you have successfully logged in, please open the instructions below for specific instructions on how to transfer the data from your current device to DreamMapper. Per Philips Respironics, the issuance of the notification is a recall in the U.S., and field safety notice in International Markets, according to regulatory agency criteria. You can also upload your proof of purchase should you need it for any future service or repairs needs. COPYRIGHT 19992021 US EXPEDITERS, INC. ALL RIGHTS RESERVED. Once Philips Respironics has confirmed payment details and your acceptance of the estimate our service department will complete the repair or service and return the device to the shipping address you provide on the "Request for Service" form. In June 2021, after discovering a potential health risk related to the foam in certain CPAP, BiPAP and Mechanical Ventilator devices, Philips Respironics issued a voluntary recall notification. The company announced that it will begin repairing devices this month and has already started . How can I register my product for an extended warranty? Success. Fill out the registration form (leave Mobile Phone blank). To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. We Asked A Sleep Doctor About The Recent CPAP RecallHeres What He Said, Ultimate How To Guide: Best Ways To Clean Your CPAP, A Complete Review of the Lumin CPAP Mask Cleaner in 2023, ResMed AirSense 10 CPAP Machine Review Updated 2023 Card-to-Cloud Model, A-Series BiPAP Hybrid A30 (not marketed in US). Create a new password following the password guidelines. 2. A patient no longer needs to tap a Ramp button every night to start at the desired pressure. We understand that any change to your therapy device can feel significant. Click here to register a device affected by the recall of certain Philips Respironics Sleep and Respiratory Care devices Sign in now New to My Philips? No matter what type of health insurance coverage you have, you should call your health insurance group soon to see which steps you need to take once youve registered your device and spoken with your doctor. As a reminder, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. Have the product at hand when registering as you will need to provide the model number. You can still file a claim for reimbursement, but keep in mind that reimbursement is fully dependent on your insurance provider. Improvement of our service quality for better treatment adherence by using this application Koninklijke Philips N.V., 2004 - 2023. The serial number is located on the bottom of your device and it begins with "P" or "J" and contains 13 characters or begins with "D" and contains 14 characters. This process should take about 10 minutes to complete, but may vary based on internet speed or device used. Both the DreamStation CPAP and DreamStation 2 CPAP Advanced include an identifiable Therapy ON button. You can log in or create one here. Items of Sensitive Information to be Collected We are partnering with clinicians and business customers throughout this process to ensure were doing all we can to help you and your healthcare needs. Below youll find a list of commonly asked questions about the CPAP recall. Per Philips Respironics, products that are not affected may have different sound abatement foam materials, as new materials and technologies are available over time. Items of Personal Information to be Collected While Philips recommends patients to discontinue use of your device and work with your physician or Durable Medical Equipment (DME) provider to determine the most appropriate options for continued treatment, we understand that many are not satisfied with this answer. Select country / language; Breathe easier, sleep more naturally . Based on the extensive testing and analysis that we have done over the past 18 months working with five independent certified laboratories, as well as third party experts and physicians - we now have a complete set of results** for the first-generation DreamStation devices. After youve registered your machine with Philips, you may be asking, what are my options for continuing therapy while I wait for Philips to send me a replacement machine or repair kit? Register your device on the Philips recall website or call 1-877-907-7508. It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. We understand that any change to your therapy device can feel significant. The FDA is still considering the data and analyses that Philips Respironics has provided and may reach different conclusions. Register the device on the recall website www.philips.com/src-updates The website provides current information on the status of the recall and how to receive permanent corrective action to. One of the more complex aspects of the recall has been creating remediation options for all variations of affected devices. Philips Respironics received authorization from the U.S. Food and Drug Administration (FDA) to replace the PE-PUR sound abatement foam with a new material, and the company anticipates the rework to begin this month for affected first-generation DreamStation devices in the United States. Also known as DreamStation BiPAP autoSV, Also known as DreamStation BiPAP AVAPS, DreamStation BiPAP S/T, Also known as System One BiPAP autoSV, System One BiPAP autoSV Advanced, Also known as System One BiPAP AVAPS (C-Series), System One BiPAP S/T (C-Series), Also known as BiPAP Hybrid A30Ventilator (A-Series) (not marketed in US), Also known as BiPAP V30 Auto Ventilator (A-Series), Also known as BiPAP A40 Ventilator (A-Series) (not marketed in US), Also known as BiPAP A30 Ventilator (A-Series) (not marketed in US). When you provide the Authorization for Collection and Use of Personal Information below, you can use services for improved enhance treatment adherence through this application. September 02, 2021. Below is the information you need to know on this recall, how you might be impacted, what next steps should be taken, and what you should expect. Please click either Yes or No. We understand the profound impact this recall has had on you, and that for those who are waiting for a repaired or replaced device, this progress cant come quickly enough. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. You can log in or create one. 2. Our intention is to give affected patients and customers the service they expect and deserve as we resolve this matter as our top priority. Optional items: Email address and mobile phone number Proof of purchase is a printed receipt from the shop where you bought your item or a pdf document from an online shop. How it works. During the registration process, Philips Respironics will either let you know your machine is not included in the recall or provide you with a confirmation number. The company intends to complete its repair and replacement programs within approximately 12 months. FDA Green Lights Repair and Replacement Program for Philips DreamStation Recall, How do I know if my device was recalled?, a process he said would likely take a year, helpful guide to finding a low-cost CPAP machine. Koninklijke Philips N.V., 2004 - 2023. Philips Respironics will continue with the remediation program. on the latest safety communications from the FDA. My product is not working. To improve treatment adherence by analyzing information of patient's CPAP use and delivering the analysis results to the patient By clicking on the link, you will be leaving the official Philips Electronics Ltd. ("Philips") website. How can I register my product for an extended warranty? Even Auto ON is enabled so that all you have to do is put your mask on and start breathing. Those risks include but are not limited to headaches, nausea, irritation of the eyes, nose or skin or potential cancer . If you had a CPAP machine before you got Medicare, you will need to check with Medicare to see if you qualify for certain requirements that will cover the cost of the replacement of your machine. You can also upload your proof of purchase, so you have it, if you need it for service or repairs. Confirm the new password in the Confirm Password field. Since solutions for the recall are almost as personalized as individual pressure settings themselves, its important to have a discussion with your doctor as soon as possible to determine the next steps. Questions about registering, signing in or need any otherDreamMapper support? We have trained service professionals on hand who can make sure that the affected foam is completely removed, safely, and that the new silicone foam is inserted correctly. The foam degradation may be exacerbated by use of unapproved cleaning methods, such as ozone, and high heat and high humidity environments may also contribute to foam degradation.. Register your product and enjoy the benefits. For more information about how DreamMapper processes your data click here. Don't have one? Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. While recalled devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and remediated devices is a silicone foam*. Youcan also upload your proof of purchase, so it is stored safely if you need it for service or repair of your product. Philips DreamStation 2 . If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. Fill out the registration form (leave Mobile Phone blank). All of the relationships we hold dear, our family, friends, coworkers, and customers are affected. This App uses Flurry Analytics, an analytics service (Flurry Analytics) provided by Yahoo Inc. To register your product, youll need to log into your MyPhilips account. By transmitting the information generated by the cookie about the use of the App to Flurry, your setting ensures that IP address is anonymized before geo-localization and will be replaced by a generic IP address before storage. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. While the CPAP recall is a frustrating experience, it does serve as an opportunity to switch up your CPAP equipment set-up so you can find the device that serves your needs best. Register your product and start enjoying benefits right away. Flurry will not associate your IP address with any other data held by Flurry. In the interim, in specific markets, a Trilogy Evo device can be made available for patients currently using affected Trilogy 100 and 200 devices. Additionally, Philips Respironics suggests patients review the age of their devices, as they are typically recommended to be replaced after five years of use. Not all details of this recall are known at this time. Please know that your health and safety is our main priority, as we work through this process. Confirm the new password in the Confirm Password field. The information is being updated on a regular basis and answered based on the latest safety communications from the FDA. Duration of Retention and Use of Personal Information To improve our service quality and deliver up-to-date information and newsletters (text/email) Philips Respironics has provided the relevant regulatory agencies with required information related to the launch and implementation of the projected correction and contracted with a third-party vendor to coordinate the recall effort. In that case, we cannot deliver recent information and newsletters, which is available only through collection of personal information. Create account Create an account Already have an account? Those who have Medicare are in a similar case-by-case situation. Once set, the device will automatically start at the selected Ramp Plus pressure with all future therapy sessions. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. We may also send messages based on the date you set up your account. Click Save. Philips Korea Corporation (hereinafter the "Company") values your personal information and complies with applicable laws and regulations for personal information protection, including the Personal Information Protection Act. For a list of the affected devices and more information regarding the recall from Philips Respironics you can go to: https://www.usa.philips.com/healthcare/e/sleep/communications/src-updateChapters:00:00 Intro00:44 Find Your Serial Number01:49 Online Form06:05 Demand for CPAP MachinesShop Online: Our Store: https://sleeplay.comCPAP Machines: https://sleeplay.com/collections/cpap-machinesCPAP Masks: https://sleeplay.com/collections/cpap-masksCPAP Cleaning: https://sleeplay.com/collections/cpap-cleaningCPAP Supplies: https://sleeplay.com/collections/cpap-suppliesOxygen Therapy: https://sleeplay.com/collections/oxygen-therapyGo Social:Facebook: https://facebook.com/sleeplaygroundInstagram: https://instagram.com/sleeplaygroundTwitter: https://twitter.com/sleeplayground TikTok: https://tiktok.com/@sleeplaygroundBecome an Affiliate:https://sleeplay.refersion.com/affiliate/registrationFree Consultation:https://calendly.com/sleeplay/respiratory-therapist-consultation Cant Afford a New CPAP Machine? Note: If you are using a mask from another manufacturer, please select Mask Not Listed. Luna 2 CPAP Review: How Does It Compare to the DreamStation?